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Lougheed Town Centre Optometry and Optical in Burnaby, BC
Located in Burnaby, BC
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Lougheed Town Centre Optical in Burnaby, BC
Home » What's New » What is Convergence Insufficiency?

What is Convergence Insufficiency?

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When a child has trouble at school, it isn't always a learning disability. It's important to be aware that the child could be suffering from a hidden but very real vision problem that hinders learning at school. It's called Convergence Insufficiency (CI).

In short, CI is a near vision problem that negatively impacts your ability to see things at close distances. This means that a person with CI would struggle with reading, writing and working on things, even if it's a book or activity just in front of them. A person with CI has a hard time, or is more or less unable to coordinate his/her eyes at close distances, which makes everyday activities, like reading, very difficult. And because they want to avoid double vision, CI sufferers put in extra effort to make their eyes turn back in, or to use the correct medical term, converge. And this additional strain can often cause a whole lot of frustrating issues like eyestrain, headaches, blurry or double vision, sleepiness, difficulty concentrating, and reduced comprehension even after relatively brief periods of reading. Additional issues include difficulty doing computer work, desk work, playing handheld video games or doing crafts.

Other occurrences that may indicate CI are if your son or daughter often loses his/her place in a book, squints or tends to shut one eye, struggles to repeat what they just read, or describes how the words they look at appear to move, jump, swim or float. It's not rare for all these symptoms to worsen as a result of illness, not enough rest, anxiety or too much time spent working.

CI is often misdiagnosed as learning or behavioral issues like ADD, ADHD, dyslexia or anxiety. And furthermore, this vision problem slips under the radar when a child gets a simple eye exam using only an eye chart. Anyone can have 20/20 vision, while having CI, and not be able to develop the visual skills needed for reading.

The good news is that CI can be expected to respond well to treatment. Treatments generally involve supervised vision therapy with reinforcing practice sessions at home, or the use of prism glasses, which can decrease some symptoms. Sadly, most people aren't tested properly, and as a result, aren't getting the treatment they need early enough. So if you've noticed that your child shows signs of having a tough time coping with any of the symptoms mentioned above, make an appointment with your eye doctor to discuss having that loved one tested for CI.

Clinic Protocols and Patient Guidelines – COVID -19

We have been working diligently to establish protocols to keep both our patients and staff safe during this time and for the foreseeable future. The following protocols and guidelines have been established to ensure the highest level of sanitation possible.

Clinic Hygiene and Sanitization Protocols


Arrival to the Clinic

ONLY scheduled patients are permitted to enter the clinic. If you were driven to the clinic, please ask your family/friend to wait for you in the car. Please enter the clinic no earlier than 5 minutes prior to your scheduled appointment.

If you arrive late for your appointment, it may have to be re-scheduled as we must keep on time to ensure enough time for sanitation between patients and avoid overcrowding at the reception area.

Please wear a MASK before entering the clinic.

If you do not have a mask, we will be offering them for a nominal fee.


Further Safety Precautions

Touchless Payment

Currently, we are only accepting Interac, Mastercard and Visa cards. If you have extended health insurance, Please inform our staff with all the details. We deal with Sun life, Great-West Life, Blue Cross and Manulife we will bill your insurance first and then charge your credit card the remaining balance.

Physical Distancing

Please be mindful to keep 2M distance if you run into other patients in the reception room. Stand on the floor decals. We are aiming to stagger appointment to avoid congregation in the waiting room.

Sanitation time between each treatment has been scheduled and we are using hospital grade disinfectants to sanitize all high touchpoints, tables, light switches, door handles etc

Practitioner PPE

We will be wearing masks, and some will be wearing face shields, gloves, and scrubs.

Paying for your treatment


Booking Appointments

Please email the clinic at or call at (604) 420-2115 for your future appointments.

24 Hours Prior to your scheduled appointment

24 hrs. prior to your appointment, you will receive your 24-hour reminder email. It will have a link to the THRIVE BC COVID- 19 Symptom Self-Assessment Tool. The link is: IF you answer YES to any of the questions, please call the clinic to reschedule your appointment no earlier than 2 weeks. This is extremely important for the safety and protection of our patients, therapist, and our families.

Upon the arrival of your appointment, if we notice any flu-like symptoms or through conversation realize that you have possibly engaged with friends/family who may have been exposed to COVID- 19, we will respectfully ask you to reschedule the appointment.

Product Purchase

Our Staff will assist you in Choosing your Eye Wear, Please DO NOT HANDLE THE FRAMES FROM THE DISPLAY. Once you have made your Frame selection the remaining frames will be sanitized before being placed on the frame bars.

These protocols are in place to ensure the health and safety of you, your loved ones, our staff, our practitioners, and their families.

We thank you for your patience and understanding. We look forward to seeing you soon!

Lougheed Town Centre Optical & Optometry

Located at 9855 Austin Rd, Ste 147, Burnaby, BC V3J 1N4

Phone: 604-420-2115

We are back! We are now open to our normal business hours. Please request an appointment here or call 604-670-3329. We are looking forward to seeing you again. Thank you, and stay safe.