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Lougheed Town Centre Optometry and Optical in Burnaby, BC
Located in Burnaby, BC
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Lougheed Town Centre Optical in Burnaby, BC
Home » What's New » Dealing With Pink Eye

Dealing With Pink Eye

Pink eye, also known as conjunctivitis, is a frequently encountered eye illness, particularly with kids. This condition can be caused by bacteria, viruses or even allergies to ingredients found in cosmetics, chlorine in swimming pools, and pollen, or other products, which penetrate your eyes. Many types of pink eye can be very contagious and quickly go around at school and in the office or home.

This kind of infection develops when the thin transparent layer of tissue over the white part of the eye, or conjunctiva, gets inflamed. You can recognize pink eye if you notice eye itching, redness, discharge or inflamed eyelids and a crusty discharge surrounding the eyes in the morning. Symptoms of pink eye may occur in one or both eyes. The three main subtypes of conjunctivitis are: bacterial, viral and allergic conjunctivitis.

Viral conjunctivitis is usually caused by a similar virus to that which is the source of the familiar watery and red eyes, runny nose and sore throat of the common cold. Symptoms of viral conjunctivitis will usually be present for seven to fourteen days and like other viruses cannot be treated with medication. You may however, be able to relieve some of the symptoms by using soothing drops or compresses. Viral conjunctivitis is transmittable until it's gone, so in the meantime wipe away any discharge and avoid sharing pillowcases or towels. If your son or daughter has viral conjunctivitis, he or she will have to be kept home from school from school for three days to a week until symptoms disappear.

Bacterial conjunctivitis is caused by a common bacterial infection that gets into the eye usually from a foreign body such as a finger, makeup or lotion. This form of pink eye is usually treated with antibiotic cream or drops. You should notice an improvement within just a few days of treatment, but always be sure to finish the entire course of antibiotics to stop pink eye from returning.

Allergic conjunctivitis is not contagious. It occurs more commonly in individuals who already have seasonal allergies or allergies to substances such as pets or dust. The red, itchy, watery eyes may be just a small part of their overall allergic reaction. First of all, to treat allergic conjunctivitis, you need to remove the allergen. To ease discomfort, cool compresses and artificial tears may help. When the infection is more severe, your eye doctor may decide to give you a prescription for an anti-inflammatory or antihistamine. When the conjunctivitis lasts for an extended period, topical steroid eye drops might be used.

Conjunctivitis should always be checked out by an experienced eye doctor in order to determine the type and proper course of treatment. Don't ever self prescribe! Remember the earlier you begin treatment, the lower chance you have of spreading the infection to others or prolonging your discomfort.

Clinic Protocols and Patient Guidelines – COVID -19

We have been working diligently to establish protocols to keep both our patients and staff safe during this time and for the foreseeable future. The following protocols and guidelines have been established to ensure the highest level of sanitation possible.

Clinic Hygiene and Sanitization Protocols


Arrival to the Clinic

ONLY scheduled patients are permitted to enter the clinic. If you were driven to the clinic, please ask your family/friend to wait for you in the car. Please enter the clinic no earlier than 5 minutes prior to your scheduled appointment.

If you arrive late for your appointment, it may have to be re-scheduled as we must keep on time to ensure enough time for sanitation between patients and avoid overcrowding at the reception area.

Please wear a MASK before entering the clinic.

If you do not have a mask, we will be offering them for a nominal fee.


Further Safety Precautions

Touchless Payment

Currently, we are only accepting Interac, Mastercard and Visa cards. If you have extended health insurance, Please inform our staff with all the details. We deal with Sun life, Great-West Life, Blue Cross and Manulife we will bill your insurance first and then charge your credit card the remaining balance.

Physical Distancing

Please be mindful to keep 2M distance if you run into other patients in the reception room. Stand on the floor decals. We are aiming to stagger appointment to avoid congregation in the waiting room.

Sanitation time between each treatment has been scheduled and we are using hospital grade disinfectants to sanitize all high touchpoints, tables, light switches, door handles etc

Practitioner PPE

We will be wearing masks, and some will be wearing face shields, gloves, and scrubs.

Paying for your treatment


Booking Appointments

Please email the clinic at or call at (604) 420-2115 for your future appointments.

24 Hours Prior to your scheduled appointment

24 hrs. prior to your appointment, you will receive your 24-hour reminder email. It will have a link to the THRIVE BC COVID- 19 Symptom Self-Assessment Tool. The link is: IF you answer YES to any of the questions, please call the clinic to reschedule your appointment no earlier than 2 weeks. This is extremely important for the safety and protection of our patients, therapist, and our families.

Upon the arrival of your appointment, if we notice any flu-like symptoms or through conversation realize that you have possibly engaged with friends/family who may have been exposed to COVID- 19, we will respectfully ask you to reschedule the appointment.

Product Purchase

Our Staff will assist you in Choosing your Eye Wear, Please DO NOT HANDLE THE FRAMES FROM THE DISPLAY. Once you have made your Frame selection the remaining frames will be sanitized before being placed on the frame bars.

These protocols are in place to ensure the health and safety of you, your loved ones, our staff, our practitioners, and their families.

We thank you for your patience and understanding. We look forward to seeing you soon!

Lougheed Town Centre Optical & Optometry

Located at 9855 Austin Rd, Ste 147, Burnaby, BC V3J 1N4

Phone: 604-420-2115

We are back! We are now open to our normal business hours. Please request an appointment here or call 604-670-3329. We are looking forward to seeing you again. Thank you, and stay safe.